FAQ
Frequently asked questions
Answers about orders, payment, safety and partnership.
Choose a service and send a request. Nearby providers send you their price offers — compare price, rating and arrival time, then choose one.
Providers send their own offers for your request, so you see several prices and choose the one that suits you. The agreed price stays the same for the whole order.
Yes, you can cancel from the order screen before the provider arrives. Full rules are in the Terms & conditions.
Baku and Sumgait, plus Ganja, Mingachevir, Shaki, Guba, Lankaran and Shirvan. The network keeps growing.
You pay the amount agreed when you chose the offer. Available payment methods are shown in the app before you confirm.
No. The amount in the offer you choose is the amount you pay.
Every driver and service provider passes an ID, driving licence and vehicle document check before accepting orders.
Use the SOS button in the app, share your trip with loved ones, or call our 24/7 line: +994 77 713 66 60. In an emergency, call 112.
Download the OnBir Nömrə Driver app, register and upload your documents. Once verified, you can start accepting orders.
Driver, tow truck, delivery, moving, car repair, oil change, on-site charging, tyre, jump start, glass and fuel delivery — choose the services that match your skills and equipment.